Effective Date: 11/18/2024
At Success With Shekenya, we aim to provide exceptional products and services. Please review our refund and return policy to ensure clarity regarding our terms.
Refund Policy Overview
Digital Products and Services
- Final Sale: All sales of digital products and services are final.
- Due to the nature of these items, we cannot offer refunds or exchanges for any digital downloads, online services, or coaching programs once purchased.
Physical Products
- Eligibility for Refunds: Refunds for physical products are available within 14 days of receipt.
- Items must be returned in their original, unused condition, with all packaging and materials intact.
How to Request a Refund for Physical Products
Step 1: Contact Us
- Email us at info@shekenya.com or call us at 407-915-4999 to initiate your refund request.
Step 2: Provide Proof of Purchase
- Include your order number and proof of purchase in your request.
Step 3: Return Shipping
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping method to ensure your return is processed without delay.
Step 4: Inspection and Processing
- Once we receive your returned item, we will inspect it and notify you regarding the approval or rejection of your refund.
- Approved refunds will be processed, and the credit will be applied to your original payment method. Processing times may vary but typically take 5-10 business days.
Non-Refundable Items
We do not accept returns or offer refunds for the following:
- Digital products, including eGuides, toolkits, and downloadable content.
- Coaching sessions or online services.
- Items that are not in their original condition or show signs of use.
Returns and Klarna Payments
If you purchased an item using Klarna, refunds will follow Klarna’s refund process:
- For full returns, all remaining payments will be canceled, and any payments already made will be refunded to your original payment method.
- For partial returns, Klarna will adjust your payment plan to reflect the new balance.
Note: Refunds for Klarna payments may take up to 14 days to process fully.
Need Assistance?
If you have questions about our refund policy or require additional support, please feel free to reach out:
📧 Email: info@shekenya.com
📞 Phone: 407-915-4999
We appreciate your business and look forward to serving you!